Supporter Engagement Administrator

East Anglian Air Ambulance (EAAA) is a regional charity providing life-saving care across Bedfordshire, Cambridgeshire, Norfolk, Suffolk and beyond. With two state of the art
helicopters and a fleet of critical care cars, our crew of critical care paramedics and specialist doctors bring their advanced skills, equipment and medicine to the scene of the incident in the fastest time possible.

The Supporter Engagement Team is the first point of contact for all our supporters and is a key function in our fundraising team. As Supporter Engagement Administrator, you will
deliver excellent customer service, ensuring that all supporters are engaged with, receive exceptional supporter care and are encouraged to support us further.

You will ensure that information is captured, income is processed, thanked and banked in the best way possible, and supporters are stewarded effectively. You will continually identify
ways to improve processes and procedures to ensure all our donors and supporters have a great experience supporting EAAA.

An excellent communicator with experience working within a customer service environment, you will be able to quickly form good working relationships and understanding with
colleagues and supporters. You will demonstrate strong IT skills, including experience of using a CRM database and Microsoft Office.

You will be joining a truly inspirational organisation. EAAA not only operates with total patient focus but provides a supportive working environment where everyone can develop and
make a difference – Together We Save Lives.

For an informal discussion about the role please contact Ruth Sidebottom, Supporter Engagement Manager on 03450 669 999

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Closing date: 28 January 2025 (9am)
Interview date: 4 February  2025

No agencies please.